Terms & Conditions
TERMS & CONDITIONS
COPYRIGHT INFORMATION
Pacifica Group and its affiliated companies (collectively “Pacifica Group”) operates https://aeo.th (our "Website"). In this Terms of Use, we refer to the companies in our corporate group as "Pacifica Group", "we", or "us". All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our Website or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws.
Pacifica Group owns or is licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) in connection with and in all versions of the Website and our services, the software we use to operate the Website and services and any data (including data obtained from you during the registration process) generated by users of the Website and services. You are not permitted, except where expressly authorized to do so, to change, copy, store, publish, rent, license, sell or distribute in any way any of these intellectual property rights.
USE OF THE WEBSITE
These Terms of Use governs the Website, and all Websites of the affiliates of Pacifica Group. By using the Website, you expressly accept and agree to abide by all provisions set forth herein. Do not use the Website if you do not accept and agree to the Terms of Use. If any material on this Website, or your use of the Website, is contrary to the laws of the place where you are when you access it, the Website is not intended for you, and Pacifica Group asks that you do not to use the Website. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.
The Website is available only for your personal use, which shall be limited to viewing the Website, providing information to the Website, downloading product information for your personal review and for the purchase of products.
Pacifica Group may at any time revise the Terms of Use by updating this page. You are bound by any revisions and should periodically visit this page to review the current Terms of Use.
You also may be subject to additional Terms of Use that are applicable to certain parts of the Website. Pacifica Group may terminate the Terms of Use and deny your access to the Website at any time, immediately and without notice, if in Pacifica Group's sole discretion, you fail to comply with any provision of these Terms of Use.
You agree that no joint venture, partnership, employment, or agency relationship exists between Pacifica Group and you as a result of this Agreement or your use of the Website.
The failure of Pacifica Group to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
NO LICENSE
Except as expressly provided herein, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or other proprietary or industrial right of Pacifica Group.
USE OF INFORMATION SUBMITTED BY YOU
NOTE: THIS SECTION DOES NOT APPLY TO PERSONAL DATA SUPPLIED BY YOU TO THE WEBSITE, SUCH AS YOUR NAME, ADDRESS, E-MAIL ADDRESS, TELEPHONE NUMBER AND THE LIKE. PLEASE SEE OUR PRIVACY POLICY STATEMENT FOR INFORMATION REGARDING OUR TREATMENT OF PERSONAL DATA.
If you respond to Pacifica Group with any information, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall NOT be deemed confidential. All such submissions shall be deemed the property of Pacifica Group, and your submission of information shall constitute an assignment to Pacifica Group of all worldwide rights, titles and interests in such information. Pacifica Group will not be liable for any use or disclosure of such information. Pacifica Group will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Pacifica Group will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.
PRODUCT AND PRICING INFORMATION
The information on this Website does not constitute a binding offer to sell products described on the Website. Pacifica Group reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. Products displayed may be out-of-stock or discontinued, and prices are subject to change. Subject to the foregoing, the prices displayed are quoted in Thai Baht and are effective only for Thailand purchases. Although Pacifica Group has made every effort to display the products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user and Pacifica Group cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Purchases are subject to applicable taxes to be paid by the purchaser, and do not include shipping and handling.
DELIVERY OF PRODUCT
Pacifica Group make every effort to deliver all products within Thailand within 7 working days of acceptance of your order. Where this is not possible, Pacifica Group will notify you of the delay and estimate timing of delivery. All deliveries will be made to you at the address specified by you in the order. All deliveries must be acknowledged, and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once a full payment has been received. If we cannot ship the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products as deeded appropriate. If you wish us to redeliver the products to you, you may be requested to authorize us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 30 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
PAYMENT
For standard delivery Pacifica Group will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not be liable for any loss you may suffer if a third party obtains unauthorized access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will notify you. We will not charge you for these products and will refund any amounts already paid (if any) through bank transfer (or other payment methods possible) or by adding store credit to your account.
DISCLAIMERS AND LIMITATIONS OF LIABILITY
While Pacifica Group attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. Pacifica Group reserves the right to make corrections and changes to the Website at any time without notice. Pacifica Group does not claim that the information on the Website is appropriate to your jurisdiction or that the products described on the Website will be available for purchase in all jurisdictions.
You assume all responsibility and risk with respect to your use of the Website. Subject to any rights you have under any consumer protection law or any other laws that cannot be excluded by virtue of Thailand legislation, Pacifica Group excludes all implied terms and warranties whether statutory or otherwise, with regards to the Website or the subject matter of these Terms of Use. Pacifica Group does not warrant that the Website is free of computer viruses, bugs or other harmful components. Pacifica Group does not warrant that the functions contained in the material will be uninterrupted or error-free or that errors will be detected or corrected. Pacifica Group does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed through the Website. Pacifica Group does not have any duty to update the Website or modify their Content or Code, and Pacifica Group shall not be liable for its failure to update such information. It is your responsibility to verify any information contained on the Websites before relying upon it.
Pacifica Group makes no warranties of any kind regarding any non-Pacifica Group Websites to which you may be directed or hyperlinked from the Website. Hyperlinks are included solely for your convenience, and Pacifica Group makes no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-Pacifica Group Websites.
Nothing in these Terms of Use is intended to exclude, restrict or modify your consumer rights conferred by Thailand legislation. To the fullest extent permitted by law, Pacifica Group’s liability to you which cannot be excluded, is limited at the option of Pacifica Group to the following:
· resupplying goods or services to you or supplying equivalent goods;
· repairing the goods; or
· paying to have the goods or services resupplied or goods repaired.
SUBJECT TO ANY RIGHTS YOU HAVE UNDER ANY CONSUMER PROTECTION LAW OR ANY OTHER LAWS THAT CANNOT BE EXCLUDED BY VIRTUE OF THAILAND LEGISLATION, IN NO EVENT SHALL PACIFICA GROUP, ITS AFFILIATES OR ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR ANY OTHER DAMAGES OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, WHETHER IN AN ACTION UNDER THEORIES OF CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OR PERFORMANCE OF THE INFORMATION ON, OR ACCESSED THROUGH, THE WEBSITE.
GIFT CARD DISCLAIMER
Pacifica Group reserves the right to refuse to send or transmit gift cards, including e-gift cards that contain vulgar, obscene, abusive, profane or otherwise offensive language.
ADDITIONAL DISCLAIMER
IN NO EVENT SHALL PACIFICA GROUP BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGE OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE TO PROPERTY AND INJURY OR DEATH TO PERSONS, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OR PERFORMANCE OF THE INFORMATION ON, OR ACCESSED THROUGH, THE WEBSITE.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pacifica Group and its affiliates and its officers, directors, attorneys, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of the Website and any violation of these Terms of Use. If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. Pacifica Group reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Pacifica Group in the defense of such matter.
MINORS
Access to and use of the Website is targeted at people who can form legally binding agreements under applicable law. Persons under the age of 20 accessing the Website should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Website, you will be solely responsible for: (i) the online conduct of the Minor; (ii) monitoring the access to and use of the Website by the Minor; and (iii) the consequences of any use of the Website by the Minor. If you do not have consent from your parent or legal guardian, you must stop using/accessing the Website and services.
PROMOTIONS
Pacifica Group may from time to time, make available to you offers and discounts in the form of a promotional code or special pricing. Such promotions are subject to terms and conditions communicated to you when the promotion is offered.
SEVERABILITY
If any provision of the Terms of Use is unlawful, void or unenforceable, the remaining provisions of the agreement will remain in place.
APPLICABLE LAW
Your use of this Website shall be governed by, and interpreted in accordance with the laws of Thailand. The courts of Thailand have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms of Use and your use of this Website. You agree that the courts of Thailand are the most appropriate and convenient courts to settle a dispute and you agree not to make any argument to the contrary. This shall not however affect any mandatory statutory rights that you may have under laws of their local jurisdiction.
ENTIRE AGREEMENT AND ADMISSIBILITY
The Terms of Use and any policies or operating rules posted on this Website constitute the entire agreement and understanding between you and Pacifica Group with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to use of the Website to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
UPDATED DATE
Mar 26, 2024
PRIVACY & SECURITY POLICY
SECURITY & PRIVACY
Thank you for visiting https://aeo.th (our “Website”), which is owned and operated by Pacifica Group and its affiliated companies (collectively “Pacifica Group”).
This privacy policy explains Pacifica Group’s information and data processing practices, as well as the choices you can make about the way your personal information or personally identifiable information (“Personal Information”) is collected in our stores, on our social media platforms and via our Website, as well as the manner in which Pacifica Group will use your information.
By submitting your Personal Information to Pacifica Group, you are agreeing that Pacifica Group may collect, store, use, disclose and destroy it in accordance with this policy. In this policy, we refer to the companies in our corporate group as "Pacifica Group", "we", or "us". We value every customer, prospective employee and employee and want you to trust our business and privacy practices. If you have any questions about the content of this policy, we encourage you to contact us as outlined below.
PERSONAL INFORMATION WE COLLECT FROM YOU
For purposes of this policy "Personal Information" means any information by which you can be identified, including your name, national ID card information for Thai citizens, or passport information for non-Thai citizens, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services.
We collect Personal Information from you only when you voluntarily provide us with this information. Some examples of the manner in which we collect your Personal Information include when you place an order through our Website or in our stores, register your product after purchase, register an online account on the Website, set up a wish list, gift reminders, or address book entries, enter a contest, take a survey, contact us with a comment or question, request a catalog, sign up either online or in-store to receive emails or marketing communication about our products and services, request to receive investor alerts, or apply for a job with Pacifica Group. Some of these methods of data collection are further outlined below.
A. WEBSITE REGISTRATION
To register on our Website, you must complete the registration process by providing Personal Information, such as your name, email, mobile phone number, ID card information as well as information relating to what you would like to receive from us. If you choose to register, you will be asked to choose a password. You have the right to unsubscribe at any time and the manner in which this can be done is explained further once you have accessed your account.
B. SHOPPING WITH PACIFICA GROUP
If you make a purchase from Pacifica Group, we obtain Personal Information from you relating to the order. This may be done either online or in-store. The Personal Information collected by Pacifica Group varies depending on the location and manner of your purchase, but it will generally include your billing, shipping and payment information. In addition to using this Personal Information to fulfil your order, we also retain order information to better serve you on future purchases. Should you opt in to receive marketing communication from us we may also use this Personal Information to contact you in connection with other products or services that we believe may be of interest to you. Again, you may unsubscribe from marketing communication at any time. If you receive your marketing by email, each email will have a single click unsubscribe button at the bottom.
C. MARKETING COMMUNICATIONS
If you choose to sign up for email communications either while browsing the Website or during one of your store visits, you must submit certain basic information during the registration process, this will include your name and email address. This Personal Information is used to send you email marketing communications and to ensure that we can provide you with appropriate customer care and respond to your inquiries.
D. SURVEYS
While visiting certain portions of the Website, you may be given the opportunity to provide feedback regarding various American Eagle, AE and/or AEO products or you may be given opportunities to rate American Eagle, AE and/or AEO products and to publicly ask and answer questions pertaining to American Eagle, AE and/or AEO products. In order to fully participate in these portions of the Website, you will be asked to provide your name and email address, as well as a created online username which will be publicly linked to your product ratings, questions, answers and other comments. Pacifica Group retains this additional Personal Information, if provided, and uses it to help us better understand and respond to the collective feedback we receive. We may also invite you to participate in a survey or poll such as providing feedback on our Website site content, services, or products. Your responses will be anonymous unless you choose to provide your contact details so that we can provide you with additional information regarding the survey or poll.
For any Personal Information that we collect, Pacifica Group becomes the owner and data controller of that information.
E. COOKIES AND WEB TRACKING TECHNIQUES
We use "cookies" on our Website to help us analyze web traffic and evaluate and improve the content or functions of our Website. A cookie is a small text file which is sent by a website, accepted by a web browser and then placed onto your computer’s hard drive. The information collected from these cookies lets us know that you visited our site in the past, and helps you avoid having to re-enter information on each visit in order to use some of our online functionality. Cookies also help us analyze use of our site, and better aggregate useful information when site users provide feedback about our site or products. You can set your browser to refuse cookies from our Website. This will provide you with more control over the acceptance of cookies on your hard drive. However, it is possible that some portions of the Website will not function properly or may perform more slowly if you choose to reject cookies. By using our Website and not disabling cookies, you consent to allowing their use for the described purposes. We may also collect information about your method of access such as your operating system and the type of browser that you use. We may use access method information along with information about site searches you run to serve you personalized content using third party vendors.
We may use third party advertising companies to serve advertisements on other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our Website and other web sites. These selected companies also provide this information to us which we use for marketing purposes.
F. SOCIAL MEDIA PLATFORMS
When you visit any of Pacifica Group’s pages on a third-party social networking platform such as Facebook, Pinterest, YouTube, or Twitter, you may encounter social media plugins such as Facebook “Like”, Tweets, Pinterest “Pin” buttons, etc. When you use these social networking platforms and plugins, your username and password for the services and other information available about you or collected from you on these services may be shared with us.
When you use social networking platforms and plugins, you share your Personal Information with the operators of those platforms and their privacy policy and applicable terms of use apply to the use and disclosure of such Personal Information.
PaCIFICA GROUP’S USE OF YOUR PERSONAL INFORMATION
We use Personal Information collected from you for the following purposes:
· for the specific purpose for which it was provided by you;
· to improve the content, appearance and utility of our website or stores;
· to understand your needs and preferences in relation to the Pacifica Group brands;
· to develop, market, sell or provide products and services;
· to conduct surveys, research and evaluations;
· to manage and develop our business and operations, administer accounts, and collect and process payments;
· to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
· as permitted by, and to comply with, any legal or regulatory requirements, process or provisions.
We may combine information you provide to us from multiple sources and with information from third parties including demographic or public information.
PACIFICA GROUP’S SHARING OF YOUR PERSONAL INFORMATION
We may share your Personal Information with our subsidiaries or affiliated companies, including those located in other countries. We also may share your Personal Information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor Website activity, serve Website content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your Personal Information to provide services on our behalf, which may occur in Thailand or in countries outside of Thailand. Our service providers are not authorized to use your Personal Information for any purpose other than to provide the services that Pacifica Group has contracted from them. We also must always reserve the right to disclose Personal Information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of Pacifica Group or its affiliates or third parties.
Occasionally we may provide a link to a third-party website, which is not owned or operated by Pacifica Group. If you elect to provide your Personal Information on that third-party website, this information will be subject to that third-party website's privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of these third-party sites.
In the unlikely event that Pacifica Group or substantially all of its assets are acquired by another company, or due to any merger, reorganization or liquidation, your Personal Information may be one of the transferred assets, however it will remain subject to any pre-existing privacy policy unless you consent otherwise.
If you happen to live in another country and use https://aeo.th, any data collected about you with respect to your use of our Website may be transferred to Thailand. Please note that there may be different standards that apply to how your data is used and protected than the standards in place in your country.
Pacifica Group never sells any Personal Information that you provide to us for use by any third party. However, from time to time, we may provide aggregate (statistical) anonymized information about our customers, sales, online traffic patterns and related information to reputable third parties who help us improve our business and services. These statistics do not include Personal Information.
PROMOTIONS AND THIRD PARTIES
From time to time, Pacifica Group may run promotions offering special deals, coupons, discounts, chances to win contests, and other prizes. These promotions may necessitate the involvement of third parties. In order to participate in these promotions, Pacifica Group may require certain basic information about you, such as your name, email address, physical address, and age. This and other required information may be stored by Pacifica Group in order to help us better understand how we can design and market our products for you and others. This information may also be shared with third-party promotional partners involved in the specific promotion for which you signed-up. Unless otherwise stated in the terms and conditions of the promotion, your participation is not an automatic opt-in to receive marketing materials from Pacifica Group.
YOUR INFORMATION — YOUR RIGHTS
A. RIGHT TO UNSUBSCRIBE
You have the right to unsubscribe from receiving marketing emails from Pacifica Group, as well as the right to unsubscribe from any of the programs that we offer. You can unsubscribe by clicking on the unsubscribe link at the bottom of any Pacifica Group email that you receive, or by emailing us at support@aeo.com with your request, or by calling customer care at 091-557-8071. Please note that if you already have requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.
B. MANAGING YOUR INFORMATION
The accuracy, integrity and security of your Personal Information is very important and Pacifica Group takes reasonable steps to ensure that these priorities are addressed. We encourage you to contact us to update or correct your Personal Information if it changes or if you believe that any information that we have collected about you is inaccurate. Consistent with legal requirements and limitations, Pacifica Group also permits you to obtain a copy of Personal Information that we hold about you. To do so, please use the contact information in the Questions or Concerns section of this privacy policy.
Please note that we will likely require additional information from you in order to honor your request, such as to ensure proper authentication or to verify the business branch of Pacifica Group to which the information was provided.
C. SAFEGUARDING YOUR PERSONAL INFORMATION
Pacifica Group follows applicable laws and requirements to protect and safeguard your Personal Information. We have adopted physical, electronic, and administrative safeguards that are designed to protect your Personal Information, by reducing the risk of loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure.
We evaluate our privacy safeguards on an ongoing basis to help minimize risks from new security threats as they become known. Although we have implemented the above security measures, we note that 100% guaranteed security is not possible for any company.
QUESTIONS OR CONCERNS
As stated above, we welcome your queries concerning the protection and correction of your Personal Information. If you have any questions or concerns about any of Pacifica Group’s practices in respect of Personal Information, please do contact us at:
Email: support@aeo.com, or 091-557-8071
When contacting us, please be sure to provide us with your correct contact information in order to be sure we handle your request correctly.
Following any incidence of communication from you to Pacifica Group some of your Personal Information may be retained for a period of time for financial, legal or technical reasons.
CHANGES TO THIS PRIVACY POLICY
Pacifica Group reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of the Website following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email.
UPDATED DATE
Mar 26, 2024
