Help Center
My account
How to create/register an account at aeo.th?
To register an account, you will be asked to fill in your personal information including your name, date of birth, moble number, and email address, phone number. Please make sure that the information you put is correct.
I already activated my member but it was not successful. What should I do next?
Please contact our Customer Service at 091-557-8071 or support@aeo.th to get assistance in activating your membership online...
I can't log in to my account, what should I do?
Please make sure that you have entered your registered email address and the correct password. If you need further assistance, please contact our Customer Service at 091-557-8071 or ...
Can I change my payment information?
Once an order has been placed, you are unable to change your payment method. Please note that we do not store any of your payment information or payment card detail in our system.
How to update my personal information?
To update or change your personal information, please log in first and go to "My Account". If you need further assistance, you may contact our Customer Service 091-557-8071 or ...
Order
Can I Place My Order Over The Phone?
No, all orders should be made via aeo.th only
Can I Cancel Or Change My Order?
Once your order is placed, we do our best to prepare it for shipment immediately. Please contact our Customer Service at 091-557-8071 or support@aeo.th and we’ll do our best to help.
How Will I Know If AE Received My Order?
Once you place an order, you’ll receive an order confirmation and invoice emails to confirm your order is being processed.
If you don’t receive a confirmation email within 24 hours, call us at ...
What Do I Do If I Have A Question About My Order?
Ask away. Contact us at 091-557-8071 or support@aeo.th.
Can I contact a store associate for a personal shopping experience?
Yes you can. Please contact us at 091-557-8071 or LINE Official: @americaneagleth, ...
Delivery Information
Which delivery courier do you use?
All packages will be shipped either by Kerry, Thai Post, or our in-house delivery team.
What are the working days for Delivery Services?
Working days are Monday to Friday. No deliveries will be made on Saturday, Sunday and Public Holidays.
Delivery to your address takes approximately 3-5 working days. Please allow extra leadtime during long public holiday or campaign periods.
How to change my delivery address?
After you log in, you can go to "My Account" and go to "Address Book" to edit, add or remove your saved addresses.
However, please be informed that we cannot change your delivery address after you placed an order. Please make sure to fill in the correct...
How can I return an item that I have purchased?
Please refer to our Returns and Exchange information page for the policy and how to return or exchange your order.
How do I know if the product I want to order is available in store?
Ask away. Contact us at 091-557-8071 or email us at support@aeo.th.
Payment
What Forms Of Payment Do You Accept?
We accept major credits, including Visa, MasterCard, JCB, American Express, Union Pay. Other methos available are Bank Trasnfer, QR payment, and e-Wallets.
Please note: Your payment will be authorized once the order has been submitted
Do you have Installment options?
Installment options are currently not available.
